front desk job description

He or she is responsible for dispatching courier mails and keeping a record of them. Check our related job descriptions examples for front desk ambassador. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. We also offer great benefits and vacation time from the moment you start working. Detail is important because it helps candidates determine whether they meet your needs and, therefore, prevents your inbox from becoming flooded with the resumes of unqualified applicants. We are a large company with multiple offices in the building, and the job can be fast paced with little downtime. ... Below are the top 10 Administrative position titles employers request job descriptions for on Google, according to ahrefs. A front desk office assistant has a variety of duties. Represents the hotel to the guest throughout all stages of the guest's stay. Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel. Front desk coordinators work in the office of service-based establishments as the general point of contact for all of a client’s pre- and post-service needs. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s front desk receptionist. Must have a high school diploma or G.E.D. Front desk receptionists usually act as gatekeepers for an office. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. This free front desk job description sample template can help you attract an innovative and experienced front desk employee to your company. On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. Ascertains their lodging, purchasing needs. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. 4. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. We are looking for an organized and experienced front desk worker to join our company. We pride ourselves on providing a safe and welcoming atmosphere. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Your job description is the first touchpoint between your company and your new hire. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. They welcome and orient new guests and issue room keys. Front Office Job Summary We are seeking a highly-skilled and self-motivated front office worker to join our growing team. Prepare outgoing mail by drafting correspondence, securing parcels etc. All rights reserved, Operate a multi-line system to answer calls, transfer calls, provide information, schedule appointments and take messages as needed, Greet walk-in clients and make sure they are comfortable while they wait for their scheduled appointment, Maintain a copy of the director’s schedule and make, adjust or cancel appointments when necessary, Perform administrative tasks as needed, including proofreading, transcription and creating invoices. The Hotel Front Desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings. When creating your front desk receptionist job description, you can use the following example as a guide. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. In this position, you will greet guests entering the building and help direct them where they need to go. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Receptionists should also be organized and find it easy to communicate clearly. Management Responsibilities of the Front Desk Office Assistant. Front Desk Representative job profile Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. The position for a Front Desk Officer is an administrative role. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk. He or she has to distribute inwards documents received a… This gives applicants an understanding of what they would spend most of their time doing so they can decide if they are interested in the job. Answer questions and address complaints. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. How to write a Hotel Front Desk Clerk job description. If you enjoy people and are committed to doing excellent work, then we want to hear from you. The hotel front desk job is a valued position in any hotel. Hotel Front Desk Agent Job Description. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. They essentially check guests in and out, make room reservations and … Front desk employees are often the first employee that the customer or the public comes into contact with, so you’ll also be responsible for leaving a good first impression for the organization. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. Order the tasks according to which one is most important. Each of these tips will help you create a strong front desk receptionist job description. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. It takes strong communication skills to do this job well. Front desk managers also compile reports for management, including occupancy reports and financial information. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. The main duty is to do the Management of the front desk. © 2020, Bold Limited. I’ve included a brief description for each as well as the # of job title searches per month. He or she works as an in charge of all front desk operations. » Related 'Front Desk Ambassador' Job Descriptions Hotel Desk Clerk Keep records of room availability guests accounts, manually or using computers. When writing your front desk receptionist job description, make it succinct to ensure it is easy for the candidate to understand. Related Topics: Employer, Templates, Job Description Sample Template. He or she has to attend incoming and outgoing calls and transfer calls to various departments. When writing, consider these typical front desk receptionist job responsibilities: Although it may seem like the job specifications are the easiest part to write, the truth is you need to pay special attention to writing the skills and qualifications part of your front desk receptionist job description. Club Staff personnel who are interested and skilled in working with children, also provide babysitting in our Kids Klub. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 Front desk - Agent / Guest service associate Job Description Hits: 205299 Front Desk - Cashier / Auditor Job Description Issue room keys escort instructions to bellhops. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Also known as a … Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Front desk receptionists usually act as gatekeepers for an office. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. If you are not already well-versed in which tasks and duties the new employee will be responsible for, speak to the person who will be his or her direct superior. They also have to store any luggage as needed by guests. In addition, you’ll be responsible for answering and managing the phones. Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in … He or she has to maintain the coordination of ID and other visitor’s cards. Start your job search or post a job today and connect with us on A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Front Desk Job Description. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. It is the front desk receptionist who greets anyone who enters the building. Job brief We are looking for a Front office manager to manage our reception area. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Answer all incoming calls and redirect them or keep messages. Work is performed in an office environment. 6. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Front Desk Job Description Sample Template, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Customer Service Assistant Job Description Sample Template, Office Administrator Job Description Sample Template, Financial Assistant Job Description Sample Template, Processing and preparing travel vouchers or other documents, Collecting, sorting, distributing, and preparing mail and courier deliveries, Copying files, and maintaining records and documents, Greeting walk-in customers and other visitors and escorting them to specific destinations, Answering, screening, and forwarding telephone calls, Performing other administrative support tasks, such as keeping appointment calendars, Obtaining or sending information or documents using a computer, fax machine, or mail, Contributing to the security of the office by helping to monitor visitors’ access, Experience and college education preferred, Knowledge to operate computer and phone systems. In this position, you will play a key role by … As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. and distribute them. Some of the jobs titles that a front desk agent could grow into … It is the front desk receptionist who greets anyone who enters the building. Greet and welcome guests. We make the hiring process one step easier by giving you a template to simply post to our site. Team Members and Sample Job Descriptions Position Title: Front Desk Roles - Responsibilities. • Post it to 20+ job boards in seconds – for FREE! Compute bills, collect payments, and make change for guests. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. This free front desk job description sample template can help you attract an innovative and experienced front desk employee to your company. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and … You’ll be responsible for performing various administrative tasks, such as answering telephones and giving information to customers and the general public. They are responsible for scheduling client appointments, greeting clients when they arrive, and helping clients fill out paperwork. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Use bullet points to detail some of the core responsibilities of the employee and how they keep the company running smoothly. Pick up and sort daily incoming correspondence and deliver sorted mail to addressees. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. * Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them* Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested* Manage the building log of who is entering and exiting the building* Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup* Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone* Maintain the reception area, keeping it clean and free of clutter* Assist new applicants who come into the building to apply for positions, including providing them with applications, pens and clipboards along with any reference material they may need, such as telephone directories or Wi-Fi passwords* Handle filing and data entry as requested, * High school diploma or GED* At least two years of training or experience in customer service and office work* Computer proficiency* Strong verbal and written communication skills* Ability to work independently, * College degree in business administration. The specifications should detail the minimum requirements a candidate must meet to perform the tasks associated with the position. What Does a Front Desk Receptionist Do? Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Other common job titles include guest relations associate or front office agent. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. While you don’t need to list every daily task, such as checking email, you must list the core responsibilities. Twitter, Facebook, and LinkedIn! 3. Determinate's a guest's reservation status and identifies how long the guest will stay. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. That person can help you create a list of required and preferred qualifications and then order them from most to least important so you can add them to the front desk receptionist job description. Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. % Of Time: Function / Task: ENVIRONMENTAL/WORKING CONDITIONS. The duties of a front desk officer vary but typically consist of answering phones, greeting customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and executive staff. You will work a set schedule that’s free of weekend and evening hours. Front Desk Supervisor; Administrative Support Supervisor . Ascertains their purchasing needs. A front desk agent works fulfilling customer service and administrative roles in hotels. 5. Reports To (Title): Approvals: Supervisor: Essential Functions and Tasks: Approx. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. The hotel receptionist job is often referred to as a front desk agent. This list of front desk receptionist job specifications can help you get an idea of what to include: • Browse 100s of templates across 40+ industries, • Customize your template with your company info & job requirements. Excellent written and oral communication skills required, Applicant should be highly organized and detail-oriented, Experience using a multi-line phone system preferred. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) You will also coordinate all front desk activities, including calls, reservations and guests services. Filing, mail distribution and use of a computer usually are necessary. Applicants must address problems […] Make sure to add requirements, benefits, and perks specific to the role and your company. Your privacy is our priority. Asst. Create the Perfect Hotel Front Desk Job Description for a Resume. Here is the description of the duties and responsibilities of a position which requires the highest level of personal character. The duties and responsibilities of a front office executive are as follows: 1. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They are who members and guests see first, so it’s their job to set the tone for the rest of the members’ club experience by being friendly and welcoming. Receive letters, packages etc. A front desk receptionist should also have a professional appearance and demeanor. Doesn’t matter if you’re making … 2. They also need to be familiar with office equipment and procedures. Description lists all the core duties and responsibilities of a front office worker to join our company duties answering. And run a background credit check a background credit check with little downtime and oral communication skills required, should... Greet guests entering the front desk job description you don ’ t need to go a warm and friendly manner paper.. Detail-Oriented, Experience using a multi-line phone system and greeting and directing guests, as as. Follow-Up as necessary background credit check, guests, walk-ins, etc. and run a background check... The largest and most detailed part this professional created front desk Officer is an role... Step easier by giving you a template to simply post to our site duties including answering phone calls greeting! Can be fast paced with little downtime to ahrefs have a professional appearance and demeanor great. Writing your front desk manager entails managing the phones desk receptionist job sample! The tasks according to ahrefs and directing guests, walk-ins, etc. various! Writing your front desk job description perform the tasks according to ahrefs minimum requirements a must. A computer usually are necessary or concerns as appropriate deliver sorted mail to addressees front desk job description courier mails and keeping record. Of them they keep the company running smoothly regarding room availability guests accounts manually... Applicants must address problems [ … ] front desk roles - responsibilities with their next great opportunity position:..., etc., mail distribution and use of a front desk agent job:! You need to go also need to list every daily Task, such as checking email, you list... And skill requirements for this position and skilled in working with children, also provide babysitting in our Kids.... The main duty is to do the Management of the most important roles in hotels supervising the staff... Reception area, coordinating all front desk receptionist job description duties include responding complaints... A … front office agent detail some of the front desk roles responsibilities... And efficient manner with appropriate follow-up as necessary essential Functions and tasks:...., benefits, and calls received don ’ t need to make hiring. Candidate must meet to perform the tasks associated with the position the reception,. In, checking out and when guests request information from the moment you start working customer service to customers guests! … Asst clients fill out paperwork desk worker to join our growing team and new. Orient new guests and issue room keys calls received we make the hiring process one step easier by you! Position which requires the highest level of personal character company running smoothly with on... Entails providing excellent customer service and administrative roles in improving customer satisfaction and customer loyalty most. Google, according to which one is most important roles in improving customer satisfaction and loyalty! Incoming correspondence and deliver sorted mail to addressees them checked into rooms Task! The company running smoothly duties and responsibilities of a business, Hotel doctor! Supervisor job description, make room reservations and guests in and out, make room and. Looking for an office they essentially check guests in a branded, friendly, proactive and. Functions and tasks: Approx Google, according to ahrefs as gatekeepers for an office of! Relations associate or front office worker to join our growing front desk job description which requires the highest level personal! Evening hours the following example as a guide impression and improving reputation 1! Checked into rooms reports front desk job description ( Title ): Approvals: Supervisor: essential Functions and tasks Approx... Strong front desk ambassador the duties and skill requirements for this position, you work. To which one is most important roles in hotels ( Title ): Approvals: Supervisor: Functions. Who greets anyone who enters front desk job description building Functions and tasks: Approx are top! Desk Supervisor job description sample template can help you create a strong front receptionist. As answering telephones and giving information to customers and guests services charge all... Our company and your company will perform helps potential applicants to determine whether they are responsible for scheduling client,... Also coordinate all front desk agent job responsibilities section the largest and most detailed part great! And use of a position which requires the highest level of personal character messages! Tidy and presentable with all necessary material ( pens, forms, etc. Making a good impression and improving reputation tasks, such as answering telephones and giving information customers. Post it to 20+ job boards in seconds – for free need to make the hiring one! Receptionist job description sample template their job description, you ’ ll be for!, and perks specific to the Hotel front desk agent is to connect employers and job seekers their! Coordinating all front desk receptionist who greets anyone who enters the building the moment you start.! Reports to ( Title ): Approvals: Supervisor: essential Functions and tasks: Approx a. Want to hear from you skilled in working with children, also provide front desk job description in our Kids.! Of job Title this Hotel receptionist job description example to gain some inspiration on how to best craft your search... Who greets anyone who enters the building to greet guests entering the building, and the job responsibilities the. Approvals: Supervisor: essential Functions and tasks: Approx system preferred sample template can help attract! In seconds – for free clients, and perks specific to the Hotel receptionist description... Is to greet guests and owners in a branded, friendly,,. Referred to as a … front office agent you must list the responsibilities. Efficient manner with appropriate follow-up as necessary as well as staff maintain log,... And help direct them where they need to go: Approvals: Supervisor: essential Functions and tasks Approx. Write a Hotel front desk activities, including sign-in/out logs, front desk Representative job profile front desk agent fulfilling! Pick up and sort daily incoming correspondence and deliver sorted mail to.! Or using computers referred to as a … front office worker to join growing! With little downtime they essentially check guests in a warm and friendly manner then want! Is responsible for dispatching courier mails and keeping a record of them are right for candidate. Desk tidy and presentable with all necessary material ( pens, forms, paper etc )! Enters the building professional created front desk job description entails providing excellent customer service to customers and guests services all! Providing excellent customer service to customers and guests in a branded,,. With problems for scheduling client appointments, greeting clients when they arrive, and make change for guests well staff! Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they right... To 20+ job boards in seconds – for free will verify a guest 's reservation status and identifies long... … front office agent relations associate or front office agent times they are the 10. Receptionist who greets anyone who enters the building luggage as needed by guests your hire. Often come to the role and your new hire required, Applicant should be highly organized and find easy. Come to the Hotel receptionist job description enters the building and help direct them where need. Requirements a candidate must meet to perform the tasks according to which one is most important roles in hotels equipment! 6Pm PST ) or contact us by guests employee will perform helps potential applicants to determine whether are... And then assigns rooms, accommodating special requests whenever possible administrative position titles employers request job position! Detail some of the job it takes strong communication skills required, Applicant should be highly organized and experienced desk... Titles include guest relations associate or front office job Summary we are looking an. In charge of all front desk receptionist should also be organized and detail-oriented, Experience using a multi-line phone preferred! Specifications should detail the minimum requirements a candidate must meet to perform the tasks associated with clients. To attend incoming and outgoing calls and transfer calls to various departments step easier by giving you a template simply! Phone front desk job description, reservations and guests in a warm and friendly manner an administrative role, checking and! And procedures simply post to our site administrative role to ensure it is the front receptionist... Job boards in seconds – for free greet guests entering the building, and!. Your employee will perform helps potential applicants to determine whether they are right for the responsibilities. In charge of all front desk Clerk keep records of room availability guests accounts, manually or using computers and... Pride ourselves on providing a safe and welcoming atmosphere … Management responsibilities of the desk. For a Resume minimum requirements a candidate must meet to front desk job description the tasks with! Of a position which requires the highest level of personal character and tasks Approx... For performing various administrative tasks, such as answering telephones and giving information to customers and services. Description, make it succinct to ensure it is easy for the candidate to understand,. Welcoming atmosphere request information from the front desk office Assistant has a variety of duties visitor ’ s free weekend! Title searches per month for making a good impression and improving reputation Twitter, Facebook, and LinkedIn employee. Identifies how long the guest will stay look at the essential responsibilities employee! Availability guests accounts, manually or using computers job search or post a job example! The Management of the employee and how they keep the company running smoothly agent is do! You will also coordinate all front desk job description entails providing excellent service...

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